Warranty

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All our Medinah products come with the unprecedented warranty of 5 years. This warranty is offered to you by Medinah.

Subject to the terms of this document, Medinah warrants to the owner of the Installation that Medinah, in its sole discretion, will repair, replace or refund, without charge, Industrial Lighting product (the Product) or the defective part if the Product fails due to any manufacturing defect during the first 5 years or 50,000 hours of operation following initial installation, whichever is the lesser.

The warranty is applicable on all lighting product ranges offered by Medinah unless specified separately. This warranty does not cover accessories used for any lighting product.If in case, any refunds or credits issued to the purchaser will be on a prorated basis according to the following calculation: Invoice Price ($) x Remaining Warranty Period (months) / Warranty Period (months).

If Medinah chooses to replace the product and is not able to do so because the product has been discontinued, has been modified, or is otherwise not available, Medinah may, in its sole discretion, replace the product with a comparable product that is functionally equivalent to the product to be replaced.

THIS WARRANTY IS APPLICABLE PROVIDED:

The product is properly installed, and installation is consistent with the manufacturer’s instructions and is installed by suitably trained and qualified installer.

The product is not subjected to any unauthorized modifications.

The product is only used for the purpose of illumination, in line with its designated purpose or the designated purpose of a luminare of its general type.

Any faults or defects attributable to the misuse, abuse, accident or non-observance of the manufacturer’s instructions on the part of the user are specifically excluded.

THIS WARRANTY DOES NOT COVER:

Damage caused by acts of god, or other incidents /occurrences beyond the control of Medinah, including without limitation, fire, theft, storms, floods.

Damage caused by an unexpected power interruption, surge or failure.

Damage caused by water or other forms of moisture being absorbed by the LED light fitting due to tampering or unauthorized product modifications.

Damage caused by chemical impact or other abuse including environmental factors, improper cleaning solutions, damage from leaving substances such as bleach on the product.

Damage caused by mishandling or any accidental damage.

Damage or problems caused by the use of an accessory, component or equipment not supplied by Medinah.

Fading of paint or coating from the surface of the product.

EXTENT OF WARRANTY:

Medinah will pay for the cost of the LED light fixture only.

The cost involved in the removal and replacement of the original LED lighting fitting installation will be paid by the customer.

Customers will be responsible for any other costs associated with or arising out of the repair or replacement. In the event of the Goods being replaced during the Warranty Period, the warranty on the replacement Goods will expire on the same date as the Warranty Period of the original Goods they are replacing.

This warranty is not transferable. Only the first owner/buyer can claim for the warranty.

ELIGIBILITY FOR WARRANTY:

To qualify for repair or replacement installed warranty, the owner must provide the original sales receipt or other documentation acceptable to Medinah, which demonstrates proof of purchase of the LED light fitting, clearly showing the date of purchase, address of the Installation and that the Installation was performed by a certified electrician with pictures of the defective product and any other detail which will help diagnose the issue.

The warranty shall commence from the date of product purchase. All service inquiries must be initiated by calling our customer service toll-free number.

RETURN OF DEFECTIVE PRODUCTS:

After contacting Medinah, if it is determined to be necessary, the purchaser shall promptly return the product to Medinah at the purchaser’s expense. Product must be returned within 30 days of registering the complaint. Failure to follow this procedure voids this warranty.

No terms or conditions other than those stated herein or provided by law, and no agreement or understanding, oral or written, in any way purporting to modify this warranty shall be binding upon Medinah unless made in writing and signed by an authorized representative of Medinah.

Warehouse

Location - Shopkeeper X Webflow Template
Albama

900 Daphne Road
Bay Minette, AL 36507

Location - Shopkeeper X Webflow Template
Los Angeles

672 Tailwater Lane
Massapequa, LA 11758

Showroom - Shopkeeper X Webflow Template

Frequently Asked Questions

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Do you offer international shipping?

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What does the 30-day warranty covers?

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Do you have an in-person showroom to see the products?

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Do you offer payments on installments?

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What’s your support line to call to ask questions?

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Where is your showroom located?

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Do you offer international shipping?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

What does the 30-day warranty covers?

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Do you have an in-person showroom to see the products?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Do you offer payments on installments?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

What’s your support line to call to ask questions?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Where is your showroom located?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Do you offer international shipping?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

What does the 30-day warranty covers?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Do you have an in-person showroom to see the products?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Do you offer payments on installments?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

What’s your support line to call to ask questions?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Where is your showroom located?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Do you offer international shipping?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

What does the 30-day warranty covers?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Do you have an in-person showroom to see the products?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Do you offer payments on installments?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

What’s your support line to call to ask questions?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

Where is your showroom located?

Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices. Cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet.

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